|The authors of Mind Tools for Managers reveal the 10 most important skills a manager should master, based on their recent research study. As real estate leaders, you’re juggling a bunch of balls in the air. You have to recruit, manage, plan strategy and implement the strategy—all while working with sales associates who are independent contractors. In fact, according to James Manktelow and Julian Birkinshaw, authors of Mind Tools for Managers: 100 Ways to Be a Better Boss (Wiley, April 2018), managers should know between 90 and 120 individual skills. That’s a lot. But thankfully you don’t have to tackle them all at once. Just zero in on the most critical ones and master them first.
Stumped on where to begin? Work on the most crucial skills first—the skills managers worldwide value and recommend. To get you started, here are the highest ranked skills in the survey, presented in descending order.
Skill #1: Building good working relationships with people at all levels.
Skill #2: Prioritizing tasks effectively for yourself and your team.
Skill #3: Considering many factors, such as opportunities, risks, reactions and ethics, in decision-making.
Skill #4: Understanding the key principles of good communication.
Skill #5: Understanding the needs of different stakeholders and communicating with them appropriately.
Skill #6: Bringing people together to solve problems.
Skill #7: Developing new ideas through an empathetic understanding of customers’ problems.
Skill #8: Understanding and developing your relationship with your customer.
Skill #9: Building trust within your team.
Skill #10: Developing emotional intelligence.
“Even if you already feel like you have some of these skills, know that there is always more to learn, and the results will show in your improved leadership,” concludes Manktelow. “Practice them until they become effortless, and, in time, not only will you perform better, you’ll get better results from your team and stand out as a talented leader within your organization.”
About the Authors:
James Manktelow is founder and CEO of MindTools.com. He has written, edited, and contributed to more than 1,000 articles, more than sixty workbooks, and seven books and e-books on management and leadership, including Manage Your Time and Manage Stress.
Julian Birkinshaw is professor of strategy and entrepreneurship, deputy dean for programs, and academic director of the Institute of Innovation and Entrepreneurship at the London Business School. He is the author of fourteen books, including Fast/Forward, Becoming a Better Boss, and Reinventing Management.
About the Book: