REAL Trends is talking to the top brokers in the country to take a peek at how they built their businesses. Listen to lessons learned, personal passions, and their top strategies for recruiting and retaining productive agents. This episode features REAL Trends’ Editor Tracey Velt speaking with Craig Owen, Team Leader & Operating Principle at Keller Williams Realty Heritage, ranked No. 245 by Transaction Sides and No. 302 by volume.