Jan Carlzon

Latest Posts

Closeup house model over the Sale representative offer the house price list and condition for house purchase or rental on the working space table in new house,Moving and House Hunting concept

Real estate agents: Your zero moments of truth

Apr 02, 2021By Larry Kendall

There are three critical moments in the customer service process, know them and you’ll better serve your customers.

Latest Videos

Lesson 23: Stressed? Here’s What Brokerage Leaders Must Do Apr 12, 2021

Lesson 22: This is Still a People Business Apr 12, 2021

Lesson 21: Pursue Excellence, Not Recognition Apr 12, 2021

Lesson 20: Focus on the Team Apr 12, 2021