The QE Award recognizes America’s Top 35 real estate firms based on service excellence are being honored for exceptional customer service satisfaction with unique industry recognition – a QE Award (pronounced “Quie”) – “that measures and independently verifies excellence in the delivery of the highest levels of customer satisfaction and service quality in real estate in North America,” according to Kevin C. Romito, President, Quality Service Certification, Inc. (QSC), creator of the QE Award.
The 2018 QE Award recognizes the Industry’s Top 5 Large Companies, the Top 10 Midsize Companies and the Top 20 Small Companies, spanning more than 20 states, from Florida to Minnesota and California to Massachusetts, and includes some of the most respected independent and well-known national and regional brand names.
“There is no greater honor a company and its service professionals can earn than the highest praise from real customers reflecting the hard work of its agents to achieve exceptional service satisfaction. A real estate transaction is complex with many moving parts and often is laden with emotions. Our goal is to create a very satisfactory experience for everyone we serve (100%) and that requires more than skill and dedication. It requires truly caring, responsiveness, and the will to deliver your best,” said Jenni Bonura, CEO, Harry Norman, REALTORS®, Atlanta. Adding, “Achieving 99% customer satisfaction this past year with well over 5,000 closed transactions shows we are seriously on our way. But it starts over with each new customer – that’s our challenge.” “And that's why winning a QE Award from Quality Service Certification is the best award any brokerage in real estate can receive,” she added.
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