The Real Brokerage Inc., a cloud-based publicly traded real estate brokerage, appointed Andrew Kazeniac as its chief operating officer, effective immediately. Kazeniac takes the place of Raj Naik, who recently left Real. Naik was appointed as Real’s COO last November.
Kazeniac has 15 years of experience in operations and customer service roles in companies like TripAdvisor and FlipKey. Prior to Real, he served as the vice president of customer experience and account management, as well as other leadership positions, at online liquor store Drizly.
At Drizly, Kazeniac supervised retail operations in Boston that grew from a small service team to a multi-team operation, involving 6,000 retail locations across the country. The teams also worked with partners and product teams on logistics tools and partnered with national couriers to grow Drizly’s revenue.
Tamir Poleg, Real’s chairman and CEO, said Kazeniac’s operational experience and customer-focused approach are some of the reasons behind his appointment.
“Our rapid agent growth and addition of mortgage and title capabilities puts Real at an important crossroad in our growth trajectory, especially as we expect to see more real estate professionals gravitate to our performance-oriented platform in the current environment,” Poleg added in the release.
Kazeniac says the travel and food delivery industries have undergone changes in the past few years and that his work experience in “operational efficiencies and customer satisfaction” will help drive Real’s growth.
“The introduction of technology to make processes more efficient and improve the experience for agents and their customers is long overdue for the industry, and 2022 is shaping up to be a pivotal year at Real,” he said.
Earlier in November, Real acquired the Redline Real Estate Group which expands its presence into Canada’s third-largest province, British Columbia.
Real, founded in 2014, operates in 44 states, D.C., and three Canadian provinces today.