As the boss, unless you are big enough to have a general manager, you need to manage your people! In our years of coaching many elite agents across North America, we have seldom encountered a rainmaker who was also a great boss.
Why? Well because they were never trained to be one. And most likely the whole administrative management side of the business is of little interest to you as well. When we coach you privately, if you choose to have us do so, we can help you hone your skills in this area. Here are a few key tips that you can put into action right away.
Tip #1: Make sure each staff member’s role is clearly defined and written down. It is important that you hold them accountable for their individual roles. It is good practice to have staff cross-trained to cover for each other, however, each person must be 100% clear on what they are responsible for on a day-to-day basis.
Tip #2 - Admin: Block time in your schedule to meet with your admin daily, ideally twice a day: once at the beginning and again at the end of the day. These meetings do not need to be long meetings and can even be conducted as you drive into the office or to an appointment.
Let your staff know they need to be well prepared for the meeting, keep the explanations short and to the point.
Very important: When you meet with your staff give them 100% of your attention!
Be very clear in your assignments, timeline, and priorities. Do not leave it up to them to figure it out.
Be careful not to overload and overwhelm them. We are not always accurate on the time we assume a project will take to complete.
Ask them for an estimate on the time it will take to complete, ask them if they are going to be able to fit it into the day. If their day is overfull you may need to help them prioritize what can be moved to another day. It’s like triage in the emergency room, whatever is bleeding out gets the attention first! If you have multiple administrative people on your team, make sure you are assisting them in knowing who they should delegate to if it is appropriate for them to do so.
Tip #3 - Buyer Agents:
Tip 4 - For the Listing Specialist:
Assist them in obtaining tough price reductions, winning listings they feel may be difficult to win, and handling complicated negotiations.
Author Bio: Debbie De Grote
Debbie is not only considered to be one of the most experienced and most in demand real estate coaches in North America she also has a track record as being an outstanding top selling real estate sales person. Debbie was ranked number 1 in listing and sales for Century 21 in Los Angeles and Orange County, number 3 in the nation and number 10 internationally
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