{"id":2684,"date":"2021-12-06T16:16:41","date_gmt":"2021-12-06T16:16:41","guid":{"rendered":"https:\/\/www.realtrends.com\/blog\/2021\/12\/06\/how-to-deliver-extraordinary-real-estate-experiences\/"},"modified":"2025-03-13T02:39:39","modified_gmt":"2025-03-13T02:39:39","slug":"how-to-deliver-extraordinary-real-estate-experiences","status":"publish","type":"post","link":"https:\/\/www.realtrends.com\/blog\/2021\/12\/06\/how-to-deliver-extraordinary-real-estate-experiences\/","title":{"rendered":"How to deliver extraordinary real estate experiences"},"content":{"rendered":"\n<p>Throughout my careers in both travel and real estate, I\u2019ve seen how technological disruption and a loss of position can cause widespread concern and a fear of disintermediation. The reality is that the consumer demand for local market knowledge coupled with modern technology is making agents in both industries more essential, not less. <\/p>\n\n\n\n<p>I was able to take the learnings from my role at Hawaiian Airlines and transition to real estate entrepreneur with <strong>CENTURY 21 iProperties<\/strong>. Success in both relies heavily delivering extraordinary experiences.&nbsp;<\/p>\n\n\n\n<p>As a flight attendant, for example, there is an engrained understanding that besides owning a home, the family vacation is often the second most expensive investment people make in their lifetimes. The airline, and its people, not only transport, but help shape their overall island experience. We begin and end their travels to Hawaii by conveniently transporting them safely with what we call \u201cHawaiian Hospitality.\u201d&nbsp;<\/p>\n\n\n\n<p>Today, and for the last 31 years, my focus continues to be on <a href=\"https:\/\/www.realtrends.com\/blog\/delivering-good-old-fashioned-customer-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">creating experiences customers and clients<\/a> will always remember. Changing careers at 50, as I did last year, to enter the competitive field of real estate, was life-changing and challenging. Let\u2019s face it; at 50, I&#8217;m not young, and it&#8217;s tough because most of the people I know in my sphere of influence already have their forever homes. They bought their investment. Everybody&#8217;s retiring or preparing to do so. Naturally, I thought, \u201cWhat am I going to do?\u201d \u201cWho am I going to learn from?&#8221;\u00a0<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-simple-but-powerful-advice\">Simple, but powerful advice<\/h4>\n\n\n\n<p>Thankfully, our <a href=\"https:\/\/www.century21.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">broker<\/a>, Abe Lee, suggested that I find a mentor to show me the ropes. Christina Berry, one of our brokers, agreed to let me shadow to live the life of a real estate agent. I learned so much as I did everything from staging to showing homes. The greatest piece of advice she gave me was to leverage my age and capitalize on the sphere I\u2019d built as a team mom for every baseball team my kids played on. The kids are now grownups looking to buy their first homes. Simple, but powerful advice.<\/p>\n\n\n\n<p>To meet these potential buyers and connect with them, I spend a great deal of time working leads and sharing content on social media. Plus, per Christina\u2019s and Abe\u2019s advice, I take the time to stay in touch with my SOI by sharing relevant market knowledge, and personal notes like holiday cards, and birthday and anniversary announcements.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Leveraging social media<\/h4>\n\n\n\n<p>Lastly, in an effort to share my \u2018why,\u2019 and to help people outside my sphere get know me on a more personal level, I hold a weekly \u2018Tipsy Tuesday\u2019 on Instagram. In Hawaii, we call it \u201cPau Hana Time\u201d, it\u2019s the end of your workday when you chill, have a cocktail and \u201ctalk story\u201d with friends and family. This is where I share a few things about real estate with my SOI. Although it\u2019s happening on social media, I compare it to sitting in the garage with your friends and teaching them the ins-and-outs of real estate in Hawaii, helping to make buying and selling a home possible in the islands.<\/p>\n\n\n\n<p>In fact, one of my recent posts showcased a closing I did on a two-bedroom apartment for a 26-year-old first-time homebuyer &#8211; a young man who I\u2019d known since the age of 7. We visited over 25 properties. He ran me ragged, but we had so much fun! &nbsp;And, as we speak, I\u2019m working with one of my former baseball boys and his soon-to-be fianc\u00e9.  I hope to get them into their first home before year\u2019s end.&nbsp;<\/p>\n\n\n\n<p>In the end, whether it&#8217;s as a flight attendant or real estate entrepreneur, what I\u2019ve learned is that fine tuning communications and sales skills around building relationships and delivering extraordinary experiences to clients will overcome challenges and obstacles to success even in the face of technological disruption, loss of position and a fear of disintermediation.&nbsp;<\/p>\n\n\n\n<p>Consumers who spend their time and money with a service provider will always want, and they should demand, nothing less than the very best. And for me, my local market knowledge coupled with leveraging technology, is helping to make me more essential, not less.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Switching careers from a flight attendant to a real estate agent taught this agent valuable lessons in delivering top-notch customer service.<\/p>\n","protected":false},"author":15802,"featured_media":4822,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3255],"tags":[],"coauthors":[2284],"class_list":["post-2684","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-archive"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.4 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to deliver extraordinary real estate experiences - RealTrends - 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