{"id":1680,"date":"2018-04-11T15:06:00","date_gmt":"2018-04-11T15:06:00","guid":{"rendered":"https:\/\/www.realtrends.com\/blog\/2018\/04\/11\/creating-wow-service\/"},"modified":"2025-03-13T02:29:23","modified_gmt":"2025-03-13T02:29:23","slug":"creating-wow-service","status":"publish","type":"post","link":"https:\/\/www.realtrends.com\/blog\/2018\/04\/11\/creating-wow-service\/","title":{"rendered":"Setting Service Standards for Your Team and Creating Wow Service"},"content":{"rendered":"

In today’s competitive real estate world, we know that clients have a lot of choices!<\/strong><\/p>\n

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If we surveyed your customers and clients right now what would they say about you? What recent complaints have you had?  <\/span>Were they random or is there a pattern to them that needs to be addressed?<\/p>\n

Today’s customer or client is impatient and expects a lot from us.  <\/span>We have to wow them with service to ensure they tell a friend and come back to us in the future.<\/p>\n

Customer service standards will need to be set by you and you will need to be vigilant in making sure that everyone on the team understands your service expectations.  <\/span>You must hold them accountable to deliver exceptional service.  <\/span>Excellent customer service is critical to maintaining your reputation in the community and within your database and is essential to building a database that will feed you for many years to come.<\/p>\n

Continually look for ways to fine-tune and improve, ask the team for their input on ideas to create an outstanding experience that will have your clients raving about you!<\/p>\n

Why not ask the client what they want?  <\/span>How often do they need to hear from us?  <\/span>Do they want us to call, email or text?  <\/span>What reports or information do we need to supply?  <\/span>Once they tell you what they want, write it down and deliver it!<\/p>\n

You might be asking, “But what if what they want isn’t reasonable?”  <\/span>Yes, they can be demanding but isn’t it better to know up front what their demands are so you can work to manage them instead of being blindsided by them?<\/p>\n

It is a much happier environment when you have happy clients.  <\/span>The pressure of striving for service perfection is worth it.<\/p>\n

Mistakes will be made and when they are you must work quickly to correct it.  <\/span>Take responsibility as the leader and support your team in learning from the mistake.  <\/span>Create new systems or processes to keep the mistake from happening again.<\/p>\n

Areas of service to discuss with your team:<\/strong><\/p>\n