RE/MAX Promotes Pam Harris to Senior Vice President, Customer Experience

RE/MAX Promotes Pam Harris to Senior Vice President, Customer Experience

pam harris

RE/MAX Holdings, Inc. (NYSE: RMAX), the parent company of RE/MAX, one of the world’s leading franchisors of real estate brokerage services, announced the promotion of Pam Harris to Senior Vice President, Customer Experience.

Harris’ elevated role of focusing on the customer experience aligns perfectly with the teams she will continue to lead – Events, Strategic Alliances, and EDR Travel. Events and EDR collaborate on more than 400 RE/MAX meetings, retreats, conferences, conventions and special events each year, while the Strategic Alliances group drives positive relationships between affiliates and over 115 companies in the RE/MAX Approved Supplier program.

“It has been an honor to be a part of this incredible brand for the past 18 years,” said Harris. “From creating one-of-a-kind events that educate and inspire, to developing strategic partnerships that provide a great service, it is my mission to always deliver more to our membership.”

In her new role, Harris will report to Nick Bailey, who was named Chief Customer Officer for RE/MAX in early September.

“Pam is a dynamic leader who has continuously evolved our signature events,” said Bailey. “Year after year, she creates exceptional experiences for our network of brokers and agents, and her insight will be an invaluable part of sharpening our focus on our customer-centered strategy.”

Harris joined RE/MAX in 2001 as a Corporate Meeting Planner in the Event Management department. She quickly rose through the ranks and has served as Vice President, Event Management since 2005.

About the RE/MAX Network
As one of the leading global real estate franchisors, RE/MAX, LLC is a subsidiary of RE/MAX Holdings (NYSE: RMAX) with over 125,000 agents in more than 110 countries and territories. Nobody in the world sells more real estate than RE/MAX, as measured by residential transaction sides. Dedicated to innovation and change in the real estate industry, RE/MAX launched Motto Mortgage, a ground-breaking mortgage franchisor, in 2016 and acquired booj, a real estate technology company, in 2018.

RE/MAX agents have lived, worked and served in their local communities for decades, raising millions of dollars every year for Children’s Miracle Network Hospitals® and other charities. To learn more about RE/MAX, to search home listings or find an agent in your community, please visit www.remax.com. For the latest news about RE/MAX, please visit www.remax.com/newsroom.

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After earning her bachelor’s degree in journalism at the University of Central Florida, Tracey set out in the real world at Florida Realtors in 1994 as a communication assistant, working her way up to editor in chief of Florida Realtor magazine. In 2004, she left the association to start her freelance writing and editing business. One of her first clients was REAL Trends, and she started working for the organization in 2005. In 2014, Tracey was promoted to editor in chief of publications for REAL Trends. She handles the writing and editing of all REAL Trends publications and marketing materials, including LORE Magazine, the REAL Trends newsletter and the blog. She is also the primary podcast interviewer where she conducts interviews with top real estate industry leaders and affiliated industry leaders. Tracey is married with two children.

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