How to Use Negative Feedback to Be a Better Real Estate Professional
By: Lucy Benton
Being a real estate professional is a very stressful job. Not only you should know how to satisfy real estate needs of your clients, but also it’s crucial for you to know how to deal with negative feedback.
Actually, receiving negative feedbacks is a part of all jobs. However, the success of a realtor fully depends on good and bad reviews. But how can you learn how to respond to negativity and turn negative feedbacks into something you might use to get better?
Negative feedback is definitely something you can use to turn your career into success. And to help you, we’ve gathered best tips and tools to help you use negative feedback to be better as a real estate professional.
Tips for Dealing with Negative Feedback
Take a pause
The first seconds after you get a negative feedback, you’ll probably be itching to respond. Especially, when feedback seems really unfair and rude, you’ll have an overwhelming desire to defend yourself.
However, try to calm yourself down and refrain from an immediate response. Instead, take your time and analyze the whole situation. Maybe negative feedback wasn’t groundless at all. So try to ponder over negative response you’ve got, think it through and then give a calm, rational response.
That’s a mature thing to do. If you’ve already thoroughly analyzed the situation, but before you started responding, say that you’re sorry about this unpleasant situation, especially if the fault is all yours.
For example, maybe you messed up some documents and clients decided to cancel the bargain to buy the real estate. So decent thing to do here is to accept your mistake and apologize. This is no place for satisfying your ego. Besides, remember: the client is always right.
Don’t be afraid to clarify the situation
This involves asking questions. If there’s something you don’t understand about the negative feedback you’ve got, don’t be afraid to ask the source of it about the actual problem.
This will show that you actually care about working on your drawbacks and that you’re eager to help as much as you can. Don’t just walk away from the problem.
If you received a bad feedback, try to stay positive. It’s difficult to learn how to remain positive in negative situations, but remember: this is another opportunity to learn how to become better. You’ve got this experience for a reason, so perceive it this way. And always respond to your client with kindness. There’s no reason for rudeness and mutual assault.
Tools for Dealing with Negative Feedback
These tools are very helpful for analyzing feedbacks, especially if you get a bad response for your client online.
- GetSatisfaction.com: this tool is all about social experience and communication. Collect feedbacks, analyze them and communicate them with your clients. Through this tool you can also send questions and ask for suggestions.
- UseResponse.com: this tool includes everything to communicate the problem with your client. And besides and feedback and chat section, there’s also a forum section, where you can update your clients and discuss topical issues of the real estate market.
- Assignmenthelper.com.au: if you have trouble writing responses, this tool is everything you need. It provides you with all necessary tips and advice on how to create a rational, argumentative feedback.
- UserReport.com: like “GetSatisfaction” and “UseResponse”, this tool provides you with various ways of communicating with your clients. However, it also allows you to create surveys, which will help you analyze your performance better.
So, as you can see, turning negative feedback into something positive for your career is really difficult. It requires a lot of work, time and effort. However, when you learn how to do it, it will definitely boost your career and help you become more successful! Stay positive and good luck!
Lucy Benton is a writing coach, an essay writer who finds her passion in expressing own thoughts as a blogger. She is constantly looking for the ways to improve her skills and expertise. If you’re interested in working with Lucy, you can find her on FaceBook and Twitter.