Scolded the old woman. Senior gives instruction. Anger grandmother


Having trouble with unhappy clients? Annoyed clientele can be hard to deal with, although the solution can be quite simple. Being relatable is key. Forming a relationship with annoyed clients can help to simmer down their negative thoughts and replace them with satisfaction. Letting them know that you care how they feel makes all of the difference, and showing them that you are willing to help is pivotal in appeasing their unhappiness. Below is an email that I received from an annoyed client:

Looks like you’re getting plenty of listings!  In fact, it’s getting rather annoying. Stop sending these and let me know what you are doing to sell my property!


Email to Annoyed Listing Client:

Hi, Oliver.  I have immediately taken you off the listing feed; however, I don’t want you to worry.  We send these listing updates to find buyers!  Anyone who contacts us is evaluated as to their needs first and then their ability to pay.  If your property fits into their criteria, then your property is shown.
Furthermore, all sellers become buyers.  I hope that you chose me as your agent because of the activity we create.  It’s like having a store on a busy street — lots of exposure!
On an individual basis, I have some suggestions on how to increase activity for your home to get sold:

  1.  Price reduction
  2.  Value enhancement
  3.  Etc. (my coaching client listed a few other applicable items)Please let me know your ability to complete my suggestions.  Also, I would be happy to review the market with you again, based upon new listings, closings, and expireds.

It is always my top priority to achieve my clients’ goals, including your goal of moving to a new location for your new career.

Clients can be full of emotion.  It’s the REALTOR’s® job to think about systems to create activity. Always let the client know you are the coach of a well-planned game to achieve the client’s goal.  Also, since the discussion is on the table, ask them for some help, too!

Walter Sanford has been designing and implementing real estate systems for 30 years. One of the most successful REALTORS® and now wealthy from his systems, Sanford teaches his systems and strategies through his products, seminars, and personal coaching producing the best results in the industry. Do what works, do what is proven. Hire Walter Sanford. Call our office at 800.792.5837, email [email protected], or chat with us online at